IVR is used to automate a process that, in the past, required direct, human interaction. With recent advances in IVR technology, basic setup and implementation costs have decreased significantly, so small- and medium-sized companies can take advantage of the benefits.

With IVR, you can take payment 24 x 7 x 365 whether it’s an electronic check or credit card payment, or both. In the absence of customer service personnel taking the information over the phone, it’s a secure way to limit exposure of sensitive payment information.

Scripting the IVR recording is fairly standard but can be customized. Further, we can make it available in any language your customers are comfortable using.

Convenience, security and speed are a few of the reasons why more and more businesses are utilizing IVR technology. Other benefits include a reduction in costs associated with the accounts receivable process, improved cash flow and time, and associated labor savings.